Play responsibly at good
Gaming is enjoyable when it stays entertainment. good believes every player's safety is the top priority — so we have brought all the tools you need to stay in control into one place.
What responsible gaming is and why it matters
Online casino and sports betting are a form of entertainment. But like any entertainment, they are enjoyable within limits and can be harmful beyond them. When you stay aware while using good's platform and make use of our control tools, gaming can always remain fun.
Our Terms and Conditions clearly state that no person under the age of 21 may open an account at good or take part in any form of betting or casino activity. This rule is strictly enforced and proof of age is mandatory during account verification.
The foundation of responsible gaming is: only spend money whose loss will not affect your daily life; stick to time limits; and never make decisions assuming a win is guaranteed. Every outcome is entirely random — keeping this in mind reduces the gap between expectation and reality.
To learn more about your protection and how your data is handled, read our Privacy Policy, which explains in detail how personal information is kept secure.
Key principles
- Only play with money you can afford to lose
- Winning is never guaranteed
- Set limits before each session
- Do not chase losses
- Do not play under stress or the influence of substances
- Follow the 21+ age rule
Your control tools
good offers several self-control features. To use them, contact 24/7 live chat or fill in the request form below.
Set deposit limits
Set a maximum deposit amount per day, week or month. Once the limit is reached, no further deposits will be accepted.
Session time limit
Enable automatic logout if you remain logged in beyond a set period of time.
Temporary break
Pause your account for anywhere from 1 day to 6 weeks. The account will reactivate automatically once the break ends.
Self-Exclusion
Use this option to suspend your account for an extended period. No bonus or promotional messages will be sent while self-exclusion is active.
Betting history review
View your deposits, withdrawals and betting history from your account at any time and analyse your own habits.
Reality check reminder
You will receive a reminder at set intervals showing how long you have been playing and how much you have deposited.
Recognise the warning signs
There are common signs of problem gambling. If you notice even one of the following in yourself, take a break immediately and seek support.
- You are placing larger bets to recover losses and cannot stop.
- You are betting with money meant for food, rent or family expenses.
- You are hiding your gambling from family or people close to you.
- You cannot concentrate on work or studies because you are constantly thinking about gambling.
- You feel restless or irritable when you are not playing.
- You are taking on debt or spending your savings to cover gambling costs.
Ask yourself
Before each session, ask yourself: how much time and money will I spend today? Set that limit and stop for the day once you reach it.
Remember — there is no guaranteed strategy in gambling. Every outcome is independent, and winning once does not increase the chances of winning next time.
Where to get support
If you feel you have a problem, do not face it alone — seek support. You will find common questions and answers about responsible gaming in our FAQ section.
good live chat support
Live chat support is available 24 hours a day, 7 days a week in Bengali and English. Discuss account limits, self-exclusion or any concern directly.
Contact by email
Send detailed responsible gaming requests by email — [email protected] — our team will respond promptly.
Family and friends
Talk openly with the people close to you. Support from family can be just as effective as professional advice.
Professional counsellors
Seeing a psychiatrist or addiction counsellor is not a sign of weakness — it is the right decision. This service is available at government mental health hospitals and private counselling centres in Bangladesh.
Self-help steps
Keep a diary of your gambling sessions, write down a budget and find alternative hobbies. Being aware of your spending patterns makes it easier to stay in control.
Request self-exclusion or set a limit
Submit your request using the details below, or let good's support team know directly via live chat — we will act quickly.
good's commitment
Age verification
Identity and age are verified when an account is created and before large withdrawals. Accounts belonging to persons under 21 are closed immediately.
Minor protection
On devices that minors can easily access, keep parental controls or a password lock enabled.
Risk monitoring
If unusual betting behaviour is detected, our team will reach out proactively and offer support.
Promotional opt-out
During self-exclusion or a break, bonus offers, emails and push notifications are switched off automatically.