good's Privacy Policy

good-bet.cam (referred to hereinafter as "good" or the "platform") operates an online gaming and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") outlines how we handle your personal information when you use good's website, mobile app, and other digital services.

By registering on this platform or using its services, you are considered to have accepted the terms described in this Policy. To understand the full terms of use for good's services, please read our Terms and Conditions, which cover everything from account creation to transactions in detail.

This Policy applies only to good's own platform. Third-party websites or services have their own privacy policies, for which good is not responsible.

good collects your information in several ways. Below is a breakdown of the categories of information collected:

2.1 Registration and Identity Information

Information you provide when creating an account:

• Full name and date of birth
• Email address and mobile number
• Username and password
• National ID or passport details (for KYC verification)

2.2 Financial Information

Transaction-related information is collected during deposit and withdrawal processes. This includes payment reference numbers sent via bKash, Nagad, Rocket, or Upay, and limited account details for bank transfers. good never directly stores full card or account numbers.

2.3 Automatically Collected Information

Information collected automatically through technology while using the platform:

• IP address and device type
• Browser version and operating system
• Site access time and navigation data
• Game activity logs and betting history

2.4 Communication Information

If you contact good's support team via live chat or email, records of those conversations may be stored — for the purpose of quality control and improving support.

Collected information is used for the following purposes:

3.1 Account Management and Security

Keeping your account active, verifying logins, and preventing unauthorized access. The KYC process includes age verification to ensure that only persons aged 21 or above are using the platform.

3.2 Transaction Processing

Confirming deposits and withdrawals, correcting transaction errors, and maintaining accurate financial records.

3.3 Service Improvement

Analyzing user experience to improve platform performance and quickly identifying and resolving technical issues.

3.4 Relevant Communications

Sending important account notifications, security alerts, and relevant offers based on your preferences. You can opt out of promotional communications at any time.

3.5 Responsible Gaming

Monitoring usage patterns to identify harmful gaming behavior and taking necessary action. good follows a responsible gaming policy and places user well-being as its top priority.

good does not sell your personal information. However, limited information may be shared in the following circumstances:

4.1 Payment Service Providers

Payment gateways such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions. These organizations follow their own privacy policies.

4.2 Technology and Service Providers

Limited information may be shared with technology partners used to operate the platform (hosting, cybersecurity, analytics) to carry out operations. These providers process data according to good's instructions and may not use it for any other purpose.

4.3 Legal Obligations

Information may be disclosed to comply with applicable laws in Bangladesh, court orders, or legitimate requests from law enforcement agencies. In such cases, good provides only the information legally required.

4.4 Business Transfers

If there is a corporate change in good's business operations (merger or acquisition), user information may be transferred to the new entity, provided that equivalent protections under this Policy are maintained.

good's website uses cookies and similar technologies. Cookies are small data files stored on your device that improve the platform's functionality.

5.1 Essential Cookies

Without these cookies, the platform cannot function properly. They cover core functions such as maintaining login sessions, security verification, and remembering user preferences. These cookies cannot be declined.

5.2 Functional Cookies

These cookies are used for language preferences, interface settings, and personalized experience. Users can manage them through their browser settings.

5.3 Analytics Cookies

good's development team uses data collected on which sections of the site are used most, page load speeds, and where errors occur to improve service quality. This information is generally processed in aggregated form and does not directly identify any individual.

good takes both technical and organizational steps to protect user data:

• SSL/TLS Encryption: All data exchanged between the platform and your device is encrypted using SSL technology.
• Access Controls: Only authorized staff can access users' personal data, and all such access is logged.
• Password Hashing: Your password is never stored in plain text — it is kept as a one-way cryptographic hash.
• Regular Security Audits: Security assessments are conducted regularly to identify platform vulnerabilities.
• Data Backups: Data is stored in secure backup systems to prevent loss in the event of a technical failure.

However, no organization can guarantee 100% security on the internet. Keeping your password confidential and promptly notifying good's support team if you notice any suspicious activity is also important for your own security.

good retains personal information only for as long as necessary:

7.1 Active Accounts

Information is retained for as long as the account remains active. After receiving a request to close an account, good deletes or anonymizes personal information within a reasonable time, except for information that must be retained due to legal obligations.

7.2 Financial Transaction Records

Under financial regulations and anti-money laundering (AML) rules, transaction records must be retained for a specified period. This information is kept solely for legal reasons.

7.3 Anonymized Analytics Data

Aggregated analytics data that cannot identify any individual may be retained for an extended period for service improvement purposes.

As a user of good, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information good holds about you. Information will be provided within a reasonable time after receiving a verified request through the support team.

8.2 Right to Correction

If the information stored in your account is incorrect, you may request a correction. Some information can also be updated directly from your account settings.

8.3 Right to Deletion

When closing your account, you may request that your personal information be deleted. However, information that must be retained due to legal obligations may fall outside the scope of this request.

8.4 Right to Restrict Processing

In certain cases, you may request that the use of your information be limited. Contact our support team for more details on this.

8.5 Opting Out of Promotional Communications

If you do not wish to receive marketing emails or notifications, you can opt out at any time through your account settings or via support. However, essential notifications related to account security and transactions cannot be turned off.

All of good's services are strictly for individuals aged 21 and above. Opening an account or using the platform by anyone under 21 is strictly prohibited.

Age verification is in place at the time of registration. If good becomes aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

If a parent or guardian suspects that their underage child is using good, please contact the support team immediately. We will provide every possible assistance in such cases.

good may review and update this Privacy Policy from time to time. When changes are made, the new version will be published on this page and the "Last Updated" date at the top of the page will change.

For significant changes, registered users may be notified separately by email or through the platform. Continuing to use the platform after a revised policy is published means you have automatically accepted the new terms.

For answers to general questions about this Policy or other good documents, visit our FAQ section, where the most frequently asked questions are answered in one place.

For any questions, concerns, or requests regarding your information under this Privacy Policy, contact good: